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lefa T
1 reviews | Active since Apr 2015
17 Apr 2015, 21:20
Samsung Sold me S**** phone
Bought a new phone at foschini the over heated and battery. Finished fast returned it to foschini they send it to Samsung for more than 7 days then they said I must take it to Samsung at Samsung they I have to wait for 5 days I ask for a substitute cause I need a phone every munute they no they cannot do it same day no parts I pleaded with the manager till she'd a tear it was first time I cry in30years I left my phone on the counter with the manager with tears on my eyes I did fall in love with this for 14 days I want my phone please bring my phone back I will not come to that phone repair cause I baught a new phone visit repair shop
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Samsung South Africa's replyOfficial
23 Apr 2015, 08:55Hello tsambo,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
Samsung South Africa's reply23 Apr 2015, 08:55
Official
Hello tsambo,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA