1 reviews | Active since Jan 2013
Samsung sold me faulty tv but not willing to replace
I bought a brand new 70 inch Samsung tv on 6th August 2021 at Makro cash. Since then the tv has been having one issue of going blank and when i called Makro they sent me to Samsung who then sent technicians to attend to the tv.
1st job was logged and they came, opened the back of the tv and replaced something 2nd job was logged, they came and removed the whole display and put a new one 3rd job was logged and the samsung support logged in virtually to my tv, upgraded the software but on their systems it appeared job cancelled. 4th job was not lgged but Samsun sent technician to collect the tv and they brought it back on the 4th of July 2023 claiming to have upgraded software and cleared errors.
on the 6th of July 2023 the same issue recurred, i called Samsung on the 7th of July 2023 to tell them that the same issue is happening again and i wanted the tv replaced as this one is faulty. I escalated the issue but the person handling my case said Samsung will not replace the tv but will keep repairing until the 6th of August when the 24 month warranty expires then i will be paying from my pocket for them to send someone. Basically i have been sold a faulty tv that Samsung is only trying or pretending to fix until 24 months is up. I saved a lot of money to buy a tv cash and got a faulty tv that Samsung is not willing to replace. They cannot fix it. They are not logging all jobs done and are telling me in few days i will be paying from my pocket.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
