RM
Realeboga M
1 reviews | Active since Nov 2024
28 Nov 2024, 20:13
Samsung sold me a faulty A33 5G
I purchased an A33 5G (1 sim) through CellC online around August 2022, about 6 months down the line the phone stopped working I took it for repairs and it was fixed I was told that the problem was that the motherboard broke. I got my phone back after repairs we didn't even spend upto six months with it, the battery started expanding to a point that it broke the back cover, and when I took it to repairs again you wanted me to pay for repairs. I really am not happy with this, please do better
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Samsung South Africa's replyOfficial
29 Nov 2024, 07:53Good day Realeboga ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply29 Nov 2024, 07:53
Official
Good day Realeboga ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM