DT
Darryn T

1 reviews | Active since May 2009

27 Feb 2018, 11:44

SAMSUNG SMC THE BIGGEST **** EVER !!!!!!!!!!!!

SO I RECENTLY DROPPED MY GALAXY S8+ AND KNOWING ALWAYS HAVING A SAMSUNG U HAVE THE SCREEN REPAIR OPTION HINTS WHY I USE SAMSUNG THIS IS THE FIRST TIME SINCE MY GALAXY S4, S5 ,S6, AND S7 IVE EVER NEEDED A SCREEN REPLACEMENT I WAS NOT AWARE OF THIS NEW PAID NONSENSE OF SMC, SO I CALL THE CALL CENTRE NOW AND THEY SAY NO I CANT INSURE MY DEVICE ANYMORE AS ITS PAST 30 DAYS!!! IM LIKE *** AND SECONDLY ITS A PAID SERVICE NOW, SO HOW THE HELL CAN A PAID SERVICE HAVE A TIME LIMIT WHEN YOU WANT IT, SAMSUNG YOU HAVE LOST A LOYAL CUSTOMER, SO NOW I SIT WITH A ****ED SCREEN AND SPEAKER AND NO WAY TO GET SMC AS APPARENTLY ITS OVER 30 DAYS !!! WHAT A LOAD OF BULL****, SAMSUNG I WANT THIS MATTER SORTED OUT

IM STILL WAITING !!!! GETTING ANNOYED reference number: ********** 466

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Replies (1)
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Darryn T's update27 Feb 2018, 12:05
Reviewer Update
WHAT A SUPRISE THE SAME GENERIC RESPONSE AS YESTERDAY !!! Good day, We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: 3********6 A senior customer service executive will contact you with further advise on this matter. Regards, SamsungSA:^LZ SAME RESPONSE TWICE HOW DOES THIS RESOLVE MY CRACKED SCREEN AND ANGER !!! I WANT RESOLUTION NOT A BOT REPLY