Samsung Smartlife ****

Samsung has got a programme called SamsungSmartlife where they give incentives for consultants (MTN, VODACOM ETC) who sell their devices. I have been experiencing problems with Samsung from January, if not February, with the sales i made and they haven't paid them till to date. they claim that they are investigating, and we all know they are not.

basically what happens is, you sell a device and log the imei number of the device on their system then mondays you get the claimed amount. so the problem is that i have been selling quiet a lot of Samsung devices but they don't pay them because everytime i claim with the imei number that system says it has already been claimed. this is a problem which has been happening for years and they don't want to rectify it.

i got information that after a phone is brought back to a store because of out of box failure (OBF), they fix the phone and repackage it with the same imei number. how do you do that!!? because when you do this you are creating a problem on top of a problem for us consultants. because after selling a device we log it, and when the client brings it back we send it back to where it came from. But Samsung then fixes it and give to another consultant who is going sell it and later not pay that person and for their mistake.

Their system is inefficient because you just type in the imei number without proof that you have sold the device and you get paid, but the problem lies with those who are genuinely going to sell the device and not be payed for selling their product . and whats worse is that the people at their contact centre do nothing to help you receive the money and their never sympathize with clients, they are rude.

i wrote this so that other consults can know that they are not alone. i have attached 2 references but i have accepted they wont pay because they also respond to us after a long time.