Samsung smartlife is inefficient

Samsung smartlife An incentive programme for consultants that sell their devices in network stores,

I believe this programme does not even deserve one star for its pathetic client services contact centre I have sold a note 8 in August and when I tried to claim it, it says the imei has already been claimed I have called your contact centre over 20 times with the same lame excuse it has been escalated to head office, there is nothing we can do, does it really take head office over 4 months to investigate and pay what is due, if a device is returned it does not concern the new consultant whom has to sell the device,

I will not be recommending Samsung to anybody be it customer or company ,

I require somebody from head office to contact me because this is ridiculous