VM
Veronica M
1 reviews | Active since Nov 2017
30 Dec 2020, 11:30
Samsung smartlife card replacement issue
Is there anybody who knows how I can escalate my Samsung smart life application as I I have been trying to re-apply through out this month since I have returned from maternity leave. I lost my incidentive card late June when call the call center I was told to re-apply of which I did. This month. My problem is I must pay for the new card I lost and tye money that's in the card will no longer be available from January so which means I won't be able to pay for my new card. The call center said I need approval from my hub sales Rep the sales reps has sent emails to her manager which there hasn't been feedback. How can I sort this out. My Ref for the new card:***
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Replies (2)
Samsung South Africa's replyOfficial
30 Dec 2020, 12:22Good Day Veronica,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply30 Dec 2020, 12:22
Official
Good Day Veronica,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
VM
Veronica M's updateReviewer Update
31 Dec 2020, 14:20I called the number they said there was nothing they can do my application needs approval. I have been using my card since 2018 only know when it went missing and I was on maternity leave to re-apply for a new one. The money which is in the account will no longer be available next month which means I won't be able to pay for this new one. So whenever I sell a Samsung device I won't be able to claim it as even now I can't claim it as my profile is also locked or pending approval
VM
Veronica M's update31 Dec 2020, 14:20
Reviewer Update
I called the number they said there was nothing they can do my application needs approval. I have been using my card since 2018 only know when it went missing and I was on maternity leave to re-apply for a new one. The money which is in the account will no longer be available next month which means I won't be able to pay for this new one. So whenever I sell a Samsung device I won't be able to claim it as even now I can't claim it as my profile is also locked or pending approval