BP
Boitumelo P

1 reviews | Active since Jan 2012

18 Jul 2020, 22:07

Samsung Smartlife

I have been experiencing problems with Samsung Smartlife from April, its July with the sales i made and they haven't paid them till to date. they claim that they'll payout.

basically what happens is, you sell a device and log the imei number of the device on their system then mondays you get the claimed amount. so they asked for the invoices are sent them claim tracker #***] #*** called ref(-***) this people sent me emails and promised pay outs Chrystal Stanfliet,Joy Louw,Zama Ndzane my claims are on Quarantine I sent them all the invoices they need I want them to payout .

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jul 2020, 22:10
Official
Good evening Boitumelo,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
SS