1 reviews | Active since May 2011
Samsung Smartcare Technical Manager Wesley
Poor Service and Rude Behaviour from Samsung Smartcare Technical Manager - Wesley. No customer ethic does not respond to emails and is very arrogant. Does not take any accountable for their poor workmanship. The issue has been reported to Samsung South Africa on numerous occasions and they to have done nothing about this behaviour which leads me to believe Samsung South Africa condones this behaviour. This will be published on ALL Social Media platforms until Samsung South Africa resolved my issue.
Samsung s23 Ultra faulty charging port that has been repaired TWICE and to date the phone is still giving issues and now the Technical Manager wants to charge me for the repairs, o and I should bring my phone from Cape Town to Durban.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM