SAMSUNG SMARTCARE CENTER - LACK OF SERVICE

<p>I was given a Samsung Scoop speaker when i recently upgraded my Telkom contract. It did not work so i was told to take it to the nearest Samsung Smartcare center. I took it to the Century City Smartcare Center on 29 April and was told they would replace it but had to order another once from Johannesburg and it would take 3 - 5 days. To date i have not heard one word from Samsung and when i try and phone to follow up they do not answer their phones. I have sent email complaints online, i have complained to the call centers online but still no feedback. Every time i speak ot a call center agent they tell me they will escalate it and i will have feedback in 24 - 72 hours. Service is not something you get from Samsung Smartcare centers.</p>