LJ
Lara J
1 reviews | Active since Dec 2017
21 Jan 2025, 13:52
Samsung smart watch and earbuds
I upgraded my cell phone with mtn on the 20 November 2024 and it was supposed to come with a samsung smart watch and earbuds which they at mtn told me I would need to get them f4om samsung , I was approved my gifts but since then I have never received my free gifts , I had to call samsung to be.told that they do not have any stock in South Africa and they have no idea when there will be . This is totally unacceptable and false advertising, I need answers
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Samsung South Africa's replyOfficial
21 Jan 2025, 13:53Good day Lara
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 Jan 2025, 13:53
Official
Good day Lara
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM