Samsung Smart Watch 3 Series (Wrong repairs done/Poor service)

We handed in a Samsung Smart Watch 3 Series at the Samsung Customer Service Centre in Hillcrest and had to hand in the watch twice afterwards without them actually fixing what was faulty. When I went to collect the watch the last time they found another part that had to be replaced.

The costs were adding up so much so that it would have been better for us to rather purchase a new watch. When we explained this to them, they refused to give us a refund for the repairs that was done on the watch as they did not actually fix what was necessary for the watch to work properly.

When I raised a complaint with their complaints department, it was clear that they would not make an effort to resolve our case and they even closed the case without notifying us. We had to call them to find this out. I find Samsung to be completely unprofessional when it comes to customer service and regret ever going to their Customer Service Centre. It was one of the worst customer service experiences I have ever had.