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Erns T
1 reviews | Active since Jun 2014
13 Mar 2021, 07:05
Samsung Smart TV ****!!
I upgraded 20 November 2020 to a Samsung Note 20, was promised a Smart TV from Samsung. Only realiding later I should register to receive. Still within the time frame I registered. I was told upon registration 8 weeks delivery. It's now 13 Weeks. I called was given a Reference number. Since then they tell me no one is willing to assist me with the reference number!!!, why??
I emailed "Tell us" at Samsung, they tell me its been with Despatching but you never get hold of Despatching further its promises!!
Was my last, last Samsung Product, will Definately try LG and Apple in future.
Never buy Samsung in future they take customers for a ride
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
13 Mar 2021, 08:07Good Morning Erns
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Mar 2021, 08:07
Official
Good Morning Erns
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
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Erns T's updateReviewer Update
14 Apr 2021, 16:17My query was resolved with Samsung TV received as per Advert thank you
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Erns T's update14 Apr 2021, 16:17
Reviewer Update
My query was resolved with Samsung TV received as per Advert thank you