1 reviews | Active since Mar 2023
Samsung Smart Tv issues
As a loyal customer of Samsung, I have always invested in their gadgets, however I have had a very unfortunate experience with the Samsung 70inch smart UHD TV, purchased in 2020, the screen already had to be changed in 2021, very disappointing that this smart Tv has several screen issues, currently the same has happened again and I am now being quoted to replace the screen at a price which I can go buy a new TV - quotation to replace the screen R14000. Samsung SA please this is an embarrassment to the brand that the technology of the smart TV was definitely flawed and these are the defects now the customer has to pay for. I would appreciate your feedback to discuss how we sort this out, I am not paying R14000 to replace the screen if the TV already had defects only Samsung would know the truth. Awaiting your response urgently!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP