CG
Christine G
1 reviews | Active since Feb 2026
12 Feb 2026, 15:15
Samsung smart tv
I purchased a samsung smart TV, it broke after using it only a few times. I've requested a replacement. The call centre's keep saying the matter is escalated, feedback 1 to 3 working days. Then nothing. It's 3 weeks later! Still nothing. Is there a human person working at samsung? There's no willingness to help at the samsung shop. I've tried the call centre, I've tried the shop, I've tried whatsapp. Samsung sort this out and get your department is order. I want a functional tv. I want customer service that actually cares. Right now I need that tv please. job card *** ðŸ˜
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Samsung South Africa's replyOfficial
12 Feb 2026, 15:18Good day Christine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply12 Feb 2026, 15:18
Official
Good day Christine
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM