Samsung Smart Repair Centre - No updates

<p>My new Samsung S7 phone switched off and cannot be switched on again. This is a known issue. I booked in my phone on Saturday and was informed it will take between 3 and 5 days (worst case) to repair. Job Card ********** 335. I downloaded the Samsung Smart Repair App. This app does not work at all and informs the user to visist the website which says you must install the app. Phoned yesterday to get an update just to be informed that the phone is with technician and I will receive a sms shortly. Phoned again today to be infomred that they are very busy and by the end of the week I may get an assessment only. It may take another week or so to repair. This was NOT the information I received when booked in the phone and I cannot go without this phone for more than a few days. I find it unacceptable that they did not inform me this when I booked in the phone not even to mention the applications that dont work. I need this new Samsung 7 to be repaired ASAP. It is not supposed to have switched off in the first time. I had my previously Samsung phone for 4 years without issues. Really SAMSUNG?? </p>