Samsung Smart phones NOT that smart!!!!!!!!!!

Good Day.

In 2015 I had an S7 Edge and after a few months using it, it stated opening up at the back and the battery was swollen. It kept on being swollen even if I was not charging the phone and I did not understand what was happening.

I later lost the phone and I decided to take another S7 Edge and this was on the 7th of February 2018 but I recently noticed that the second one is starting to open up again and on the left side it’s a bit swollen.

I went to a Samsung Shop at East Gate and I was advised that I might be overcharging the phone and playing the games whilst the phone is on the charger and I advised the lady that I do not over charge the phone and also I do not charge whilst playing the games. They do not seem to be taking their Consumers serious and if they say I’m over charging the phone then I need a full report of the proof of what they saying.

The way this phone is it like it will explode. There’s definitely something wrong with the battery 2 phones cannot be doing the same thing .

I even phoned the Head Office on ********** and I was referred somewhere else I’ve been sent from pillar to post for the matte6r to be resolved. And I was I was given a ref number: ********** 20

I will be escalating the matter to Hello Peter and Ombudsman as no one is willing to assist in regards to this matter and it not really fair for me to have spent so much money for this device and then the next thing I have to pay for the phone to be repaired and what if it does the same thing again 6 months down the line. I have been advised that I have to pay for the phone to be fixed there’s a fault with Samsung Batteries and the sooner they realize that the better.

Kindest Regards Nthabiseng