KR
Keshia R

1 reviews | Active since Apr 2018

21 May 2019, 21:27

SAMSUNG SMART LIFE A COMPLETE WASTE of ENERGY AND JOBS

this is just a continuation of my previous review, I have sold a amusing note 8 on the 8th of august 2018 and it became a dispute when I logged my sale for the incentive, another consultant had claimed it before I did, I queried this many times to no positive responses, there is no managers on duty at the smart life contact centre, I am so disappointed with Samsung, does it mean that if another consultant claimed the device I should be left without the incentive of convincing a client to buy the device, when that incentive was to assist my family at home financially, I am utterly disgusted with Samsung and this is not the first time this has happened. hub managers promised to sort this out but just turned a blind eye in resolving the matter, till date emails to prove the unprofessionalism and no decent courtesy to apologise and explain that I could not be compensated or at least compensate me for the inconveniences.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply21 May 2019, 21:30
Official
 
Good day Keshia

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^JL
Samsung South Africa
Samsung South Africa's reply27 May 2019, 12:32
Official
Good day 

Herewith your reference number:    

***
 
SamsungSA:^LZ