SAMSUNG Smart Lab Century City

I've sent in a product to the repair center on 11/12/2014, an contact number was given and NEVER received any feedback from this company. After a few weeks after hearing NOTHING from them I made the effort to contact them asking if my device was repaired, what made me concerned that they told me there is no such device or they can not find it, after my third call back to them I was promised a call back to confirm, they then called and mentioned the device is there and I can collect, I asked can it please be delivered to Herm****, she said no, I asked again and she told me she will check and call me back, she called me and said her manager said it is fine they can courier it to me. I was specifically told that I WILL receive it the same day witch was Monday 16/02/2015 today is Friday 20/02/2015 and yet I have received nothing!! When I called back on Tuesday 17/02/2015 I was told no the device is still there. And yet again I was told the device will be with me on the same day and that was Tuesday. Now I called back on 20/02/2015 at 13:25 and spoke to a female managers, she can not give me any answers, she said she will have to contact the courier!! I will NEVER support SAMSUNG again!