PZ
Phila Z
1 reviews | Active since Jul 2015
10 Jul 2015, 16:16
Samsung Smart HD 3D TV
After 2 and a bit years of owning a very expensive Samsung Smart 3D HD TV, I couldn't believe it when, for no reason as all, it started displaying thick green and black lines across the screen . The LCD panel apparently gave out AND IT WOULD COST R18 000 TO FIX...R18 000!!!! I let Samsung know what a poor product this is (after only 2 years) and got nothing more than the promise that a senior customer service executive would get in touch. After waiting more than a month, and numerous enquiries, nothing. Talk about getting managed in hopes that you'll go away. I'M NEVER EVER GOING TO BUY ANOTHER SAMSUNG PRODUCT, and you should think twice
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
10 Jul 2015, 17:07Hello philazulu,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply10 Jul 2015, 17:07
Official
Hello philazulu,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA