Samsung Smart DON'T Care

<p>I dropped my phone off on Tuesday (3/1/17) at Samsung Smart Care at Constantia Kloof on 14th Avenue. I didn't have my POP with me when I submitted the phone, but I then came back with it 3 hours later to submit it on the same day. I then logged onto their website to check the status of my phone and was informed the POP is missing. This did not make sense to me and so I called them and spoke to a gentleman called Jeff who said they would call me back. The day (Thursday 5/1/17) ended without me receiving a call back. Today (Friday 6/1/17) I called them then I got told it's only with the technicians now. That means my phone sat there for 3 days with them thiniking the POP is needed whereas it was with them the whole time. 3 days wasted!!! Veyr unprofessional service!</p>