Samsung Smart Center Century city pathetic low grade service!!

where do i begin???

So In December 2017 i took my phone to this god forsaken place to fix my software. i walked in explained my query immediately a lady advised me to wait for 30mins my phone will be looked at and il receive it while a wait. 1hour and 30minutes later i get told i must get a proof of purchase before they can assist me . fuming at this point in my car to get this proof i eventually get back i was told a different consultant the part isnt here i must prepare for 7 working days without giving a fight i accepted it. i took there number and reference number .

after that 7 days i called and called and called, call get cuts all the time. i finally had it and i went in to demand my broken phone back.+ now all of a sudden i get called into a office with the manager and i had to hear is how is going get rid of the *********** staff he has. i waited another 2 hours, this is unacceptable at any standard of service.

here is another little story how this centre messed me around again. i took my fiancee S7 in to change here camera thats all right? i was advised not to worry as they will order the camera part and it will be done in 7 working days again. my fiancee has been calling non stop to find out the status everyone she talks to cant find her phone??? really??? then a lady by the name of Kim told dont worry your phone will be here soon the same day i went in to speak to these idiots .. and guess what kim doesnt work here anymore sir she resigned a half an hour ago???? *** does these fools think we idiot???

then i went in again to speak to manager guess what his not there again, so brave lady sat me down to try to apologies but all i heard was excuses. wait here is there punch line .. where is my fiancee phone i asked her or sir the phone is in Durban for repairs WHAT??? no communication !! no calls to ask if its okay if they can send it!! when i drop the phone i distinctly told them im getting married this coming Saturday she needs her phone to make payment for our wedding things????

im sitting here getting married in a few days my poor fiancee has been in tears for two weeks cause she needs her phone!!!!

i gave them ample time to get our phone fixed . more than two weeks not even a damn phone call to tell me anything. all i got is mobile number from a stand in manager that whats app me telling me she trying her ut most best. horse ****!! if i get into my car aND THE DRIVE THERE THEY BETTER GET SECURITY!!! and please dont send me a automated response!!!

i want feedback now!!! i will use all my resources to make a dent in your establishment not a threat but fair warning social media is cruel thing!!!