Samsung Smart Care Shocking Service (there is nothing smart or caring about this place)

I took my Samsung Galaxy into the walk in center at Canal walk on the 05 Feb 2018. They advised me that the device will be sent to the Samsung Smart Care Centre for repair and gave me the contact number ********** 151.

I have been calling every 2 weeks for an update and each time I am told that they are still 'waiting for parts'. The last time I called was on the 9th March and was told that the matter was being escalated due to it taking to long and that someone would get back to me.

Big surprise I have not heard from anyone and am once again having to chase this up myself, I have been trying to call the smartcare center for the past 2 days now and the number is not in use which is making me extremely worried!

Has this centre finally closed down due to the appalling service? what has happened to my device? why does it take almost 3 months to get a part for a new Samsung device? why is the customer service component here completely non existent?

Could somebody contact me and let me know what is going on!!! the reference number is ********** 338