Samsung smart care *********** customers for repairs

<p>I booked in my Note 4 on 22/12/2016 at the Samsung Smart Care- Nandi Drive because it was over heating and shutting down. Initially I could not find the proof of purchase. They sent me a repair quote on 03/01/2017 to say that the PBA mother board is faulty and needs replacing at a cost of R 4310.00. I calle the technician and he told me an IC on the mother board is faulty and the entire board needs replacing. I then managed to find my proof of purchase and took it to them, thus it was covered by the 2 year warranty. This morning I called Colin Tinashe who said that there were a lot of problems with the phone and he would call me back. Instead I received an email from Colin saying to come fetch my phone un-repaired. I then called him and he said that the phone was liquid damaged. When I asked why then did he send me a written quote without mentioning anything about liquid damage. Its only when I produced proof of purchase he suddenly changed the fault of the phone to water damage.....Clearly this Samsung repair service is trying to rip of the customers and come up with any story that is not covered by Samsungs warranty...The technician not only contradicted himself he was unprofessional in that he did not call me but hid behind an email. Either the comapany is lying or ***********</p>