Samsung Smart care not help

<p>I took my samsung s7 to samsung 14th avenue on the 23rd of december for a free warranty repair as my main camera is damaged. When I got there i was assisted by an agent who told me the camera is not covered in the free warranty and then gave me a quotation. I was then told the part is not available and was given a number to call to check on availability. 2 weeks later i called and I was told I must send an email ********** I waited for over a week with no response and when i called again i tld to speak to ********** its is almost 3 weeks later still no reply. I have even went online to get online chat assistance but no one can help and no one is getting back to me. Must i lose my warranty after a year before I get assisted? </p>