Samsung Smart care Not following instructions

<p>I booked my phone in for screen repair only under warranty. Was told it takes 3-5 days. Only to receive a quotation of R3880 for liquid damage. I was asked to accept the terms . When i told them i only booked my phone in for screen damage i was then told to sign anotehr form saying i dont accept the quote. This leaves me liable for the assessment fee of R200. I have been emailing but they just say i must sign the form. Even though i argue that i only booked my phone for screen repair and nothing else. I did not instruct them to assess the phone so i am not prepared to sign any forms nor pay the R200. The so called manager does not bother to respond. Ihave called , emailed and still nothing. Please can you get someone more senior and competent to resolve my issue as i need my phone by Monday 19 December. This is totally unacceptable. I want this matter referred to teh highest level. I have logged a complaint on Samsung's website 2 days ago but have not received any response.</p>