Samsung Smart Care: False Information

<p>Refilwe e-mailed me on the 6'th Feb explaining tha my phone is ready for colelction. I sent Time Freight and they did not dispatch. 14 Feb I sent my mon to collect and the device is not readfy???? Why did she e-mail to tell me it's ready???</p> <p> </p> <p>I did ask for an invoice to change the casing colour but after 2 weeks of not receiving the invoice I assume that was not done so what are they doing on the phone that is prohibiting it from being dispacthed?</p> <p> </p> <p>I have wasted Time Freight's time, my mom's time and now I am travelling 10 hours tomorrow night and I need a phone. That is a problem!</p>