Samsung Smart Care(Durban Galleria Mall) guy in front is just silent ans scary.

<p>Everytime i go to this shop for assistance with my phone that was booked in for repairs by them three weeks ago i find this guy he is wearing a Smart Care shirt , i forgot his name. He has tatoos all over his arms, a very scary charector indeed. he will just look at you not aknowledge your presence, you have to greet him first cos he wont greet you or approah you if you dont say anything he will just stand there continue what he is doing and ***** looking at you with his big red eyes. </p> <p> </p> <p>second time i go there but i leave disatisfied by his level of repport, proffessionalsm, energy he puts in. its like he just dont care like he owns the shop. God!!!!</p> <p> </p> <p>My phone the Samsung Note 3 fell down on the ceramic tile and broke the screen. he doesnt explain this in a way that i will understand all he says is my phone has liquid damage and for that reason it has lost warranty they cant repair it i must pay quoatetion fee which is R6800. and if im not willing to pay that amount i must pay R176.00 for assessment fee so they can give my phone back or else he wont give it to me. What i know as the owner of the phone is that my phone was never contacted with water yet they are telling me its got liquid damage...and if i request for the technical report from the Device Lifecycle i dont get any help as its two weeks already since i requested for this technical report but still no reply from them. </p> <p> </p> <p>Please intervene on this. the guy at the Samsung Galleria Shop needs to be customer friendly, smile more often because he looks scary when he dont smile, he nust be professional focus on customers and he must know how to deal with different cases, follow up on the cases and he must contact customers back with an update on that case and refrain from having empty promises as he had promised to give me a call regarding my case but he did not.</p>