Samsung Smart Care Century City needs help with client service!

I handed my cell phone into the Tygervalley branch for repairs and they sent to the smart care branch in Century City. After 10 days I tried calling on ********** 151 for feedback. They don't answer their phones so I went into the Tygervalley branch for assistance. They too could not help. Manager, Charlotte, said she has the same problem in reaching the smart care centre and offered no assistance in helping me find out what was happening with my repairs. I tried contacting the manager of the smart care centre, his cell number was given to me by the Tyger valley branch but he to does not return my calls.