1 reviews | Active since Sept 2017
Samsung Smart Care Centre Roodepoort
Five weeks to replace a cracked S6Edge screen, with excuses about no technician being available, to no spares being available and being fobbed off along the way. It's a really good product but in the hands of *********** staff it becomes a bad product. The Roodepoort Smart Care Centre staff and their call centre staff are dishonest and not a credit to Samsung.
Dear Allan,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
Dear Allan,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA