Samsung Smart Care Centre Refusing to Give Back Samsung S7 Phone unless My Screen Is RE-BROKEN!!!

<p>I own a Samsung S7 which had a tiny crack on the bottom right hand corner, Murphys Law before I had a chance to get it fixed under the ADH warrantly, a few months later my phone would switch on and off automatically and give me issues. I had taken in to the Samsung Smart Care Centre who then repaired the screen but told me that my motherboard is damaged beyond repair and that it would cost R4700 to fix and because of the tiny crack on my screen the warranty was void!!</p> <p> </p> <p>Fine I accept that the warranty is void even though they could not prove that the motherboard was damaged HOWEVER now they tell me that because I cannot AFFORD to pay R4700 for a phone (which I am already paying an arm and a leg for every month, they have to return the phone to me in the condition they found it in, meaning that they have to RE-BREAK THE SCREEN (which they told me could crack the glass even more) before giving me my phone.</p> <p>I was even willing to signa waiver stating that I acknowledge that my motherboard is damaged and am taking to phone away in that condition but they refuse to budge. They lodged a complaint to Samsung who have given me no response.</p> <p> </p> <p>This is unacceptable.</p>