KR
Kyle R
1 reviews | Active since Dec 2011
04 Mar 2019, 10:49
Samsung Smart Care Centre Old Batteries?
I always buy and support Samsung products because of their reliability. I went to Samsung Smart Care Pietermaritzburg to get my Galaxy S7 Battery changed. I paid the premium price to get good service. However, 1 - 2 months down the line, this battery is worse than the one it replaced! It lasts only 8 hours on a full charge. I'm convinced I was not given a brand new battery. When I asked the consultant to give me my old battery they said they cant because Samsung requires it back, a but strange isnt it?, how do I know I was given a brand new battery? I want a brand new battery put into my phone. Samsung please sort this out.
Helpful (0)
Replies (3)0
Replies (3)Samsung South Africa's replyOfficial
04 Mar 2019, 11:00Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply04 Mar 2019, 11:00
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
06 Mar 2019, 08:50Good day Kyle
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Samsung South Africa's reply06 Mar 2019, 08:50
Official
Good day Kyle
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Kindly reply with your contact details.
Kind Regards
SamsungSA:^LZ
Samsung South Africa's replyOfficial
14 Mar 2019, 13:03Good day Kyle
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Regards,
SamsungSA:^LZ
Samsung South Africa's reply14 Mar 2019, 13:03
Official
Good day Kyle
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Regards,
SamsungSA:^LZ
