KR
Kyle R

1 reviews | Active since Dec 2011

04 Mar 2019, 10:49

Samsung Smart Care Centre Old Batteries?

I always buy and support Samsung products because of their reliability. I went to Samsung Smart Care Pietermaritzburg to get my Galaxy S7 Battery changed. I paid the premium price to get good service. However, 1 - 2 months down the line, this battery is worse than the one it replaced! It lasts only 8 hours on a full charge. I'm convinced I was not given a brand new battery. When I asked the consultant to give me my old battery they said they cant because Samsung requires it back, a but strange isnt it?, how do I know I was given a brand new battery? I want a brand new battery put into my phone. Samsung please sort this out.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply04 Mar 2019, 11:00
Official
Good day 

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply06 Mar 2019, 08:50
Official
Good day Kyle

Kindly reply with your contact details.

Kind Regards
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply14 Mar 2019, 13:03
Official
Good day Kyle

Herewith your reference number:    

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Regards,
SamsungSA:^LZ