Samsung Smart Care Centre - KZN - Disgusting and Horrible customer Service

I took out a new phone contract and added a smar****ch to the contract , the watch was not holding charge and I was referred to a Samsung approved repair shop for them to check the product (under warranty). I also had a 50inch Samsung TV that was not showing a picture ( not under warranty). I sent the 2 item to this Samsung approved repair shop to check what was wrong with the the watch and tv ( Note i am still paying for the watch). This was last year, not long after the shop was looted and I got a call at the end of last year from this shop stating that my items were looted and they cannot do anything about that ( manager was very rude ). All they could do to assist was give me a letter to submit to my insurance and make a claim (note I don't have house hold insurance ). The manager stated "Well that your loss and Samsung can do nothing about this " . This products are so expensive and most of my items in my house is Samsung, Just before I got that call I purchased a 75inc Samsung smart tv and I regret it as i no longer want to support this branding if the service is so disgusting . I am very unhappy as this is a big loss to me.