Samsung Smart Care Centre Constantia Roodepoort Johannesburg

I lodged a complaint on Hellopeter.com on Monday 11.09.2017 referring to my disgust at service or rather lack of service from samsung smartcare centre. I was advised that my reference number is ********** 003 and that a senior consultant would be contacting me from Samsung to advise on the situation of my phone which is now still there for a screen replacement since 14.08.2017 and still not returned fixed as per payment made. Quote stated 5 - 7 days yet we are now approaching one month later. As of today's date no Senior consultant has once again bothered to contact me to discuss my situation. As per my previous complaint, I was told to e-mail senior management, which I inevitably did, only to find out that as I originally thought no one would even bother to acknowledge the mails. Needless to say that was another disappointing ally pursued. I also e-mailed the original contact at Samsung only to be told that she apologised for the inconvenience there are NO parts. No explanation, no idea of when they will have parts. Just a one liner. I would have thought that this was a matter of urgency, however it shows that there was never any intention to make contact as stated on ***. and it seems there is a bigger problem.