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Edwin S

1 reviews | Active since Sept 2017

04 Sept 2017, 12:12

SAMSUNG SMART CARE CENTRE CONSTANTIA BUSINESS PARK

Well, so much for "Profesional" staff. The whole day Im trying to talk some one. If no one answers the phone then they just pick up the phone and transver you to fax line. This is the worst service I have ever received. Worst than Telkom!!!! If my warranty "runs" out what then? Clearly this is what they want so that they dont have/need to repair ther produckts....

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Replies (2)
Samsung South Africa
Samsung South Africa's reply04 Sept 2017, 12:52
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

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Edwin S's update04 Sept 2017, 12:54
Reviewer Update
I'l believe that when it happens....