Samsung Smart Care Centre

The reason for my complaint:<br> I received my new phone which is a Samsung Galaxy S5 on upgrade of my contract with Autopage Cellular on the 19th of Feb 2015. on the morning of 12th March 2015 I could not make or receive any phone calls on my new phone. The message I got on the phone was that the sim card was not registered on the network. <br> I took the phone back to Altech Autopage and their response was that it is a problem with the phone and I have to take it to Samsung Smart Care Centre in the Dion's Weird Shop in Boksburg. The is a brand new phone only 3 weeks old.<br> To date I have had no response from Samsung Smart Care, The staff at Samsung Smart Care do not answer the phones when you try to call them. Why can this faulty phone not be replaced by a new one and why do I have to wait 3 -4 weeks for a brand new phone to be repaired.<br> For a big brand like Samsung I feel very disappointed that the after care or customer care are non existant.