SAMSUNG SMART CARE

MY NAME IS GIFT GXOWA FROM CAPE TOWN. I HAVE A SAMSUNG GALAXY S6 EDGE WHICH HAS A CRACKED SCREEN. I TOOK IT TO SAMSUNG SMART CARE IN CENTURY CITY FOR REPAIRS. I WAS TOLD TO COME BACK IN 48 HOURS TO RECEIVE MY PHONE. TWO DAYS LATER I CAME BACK TO COLLECT THE PHONE ONLY TO FIND OUT THE PHONE HAS NOT BEEN FIXED YET AND NO CLEAR INDICATION OF WHEN IT WILL BE FIXED. I WAS THEN GIVEN A NUMBER TO CALL FOR A FOLLOW UP, THE NUMBER IS ALWAYS ON VOICEMAIL. WHICH MEANS I CANNOT DO THE FOLLOW UP OVER THE PHONE. IN THE PAST FOUR DAYS IVE BEEN MISSING OUT ON IMPORTANT CALLS. I AM YET TO FIND OUT WHEN I WILL RECEIVE MY PHONE, AND ITS FRUSTRATING.