Samsung Smart care

<p>Good Day,</p> <p> </p> <p>This is my second complaint after trying all i could by talking to people at Samsung via phone and email regarding my phone ( Samsung S7). I took my phone in to samsung smart care at 14th avenue for a camera repair I was told the phone wont be booked in because there is no stock by an agent called Girvin and that I will be called when stock is available. I did so many follow ups and also send several emails with no help. after my last hello peter post I got a call and as told to call Gus to assist i am still not assisted and this is almost 3 months now. This is a very bad experience from Samsung as no one seems to take accountability i keep getting told to call and send emails but no help yet. Please help.</p>