JG
Jacques G

1 reviews | Active since Sept 2016

25 Sept 2016, 16:59

Samsung Skype TV Camera

<p>Having purchased a TV – SKYPE camera from yourselves in order for us to skype with our sons in the UK , I am extremely upset that Samsung has removed SKYPE from all their smart televisions with effect 1 June 2016.</p> <p> </p> <p>I am now left with a useless Samsung camera which I cannot even use with my computer to skype as it not compatible with any other equipment bar a Samsung smart tv!</p> <p> </p> <p>I request a full refund from Samsung S A as Samsung has sold me equipment that I can no longer use through no fault of my own.</p> <p> </p> <p>The camera is still under the Samsung 2 year guarantee</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Sept 2016, 09:31
Official

Hi Jacques

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team