CV
Clive V

1 reviews | Active since Mar 2009

15 Mar 2017, 16:47

Samsung simply don't give a d*mn

<p>I have been attempting to purchase a Samsung wall charger for the S6Edge for over a week now with no success whatsoever. </p> <p>It seems that no one in Gauteng has them available, no wait they're was a store that had one available about 50kms from me. </p> <p>I was advised to go there to purchase one. </p> <p>Really Samsung, do you really not give a d*mn about your customers or are simply totally ***********?</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply15 Mar 2017, 16:57
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa
Samsung South Africa's reply15 Mar 2017, 18:13
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards, specialist

Samsung Team.