samsung sIII and SAMSUNG SERVICE

<p>So I have SAMSUNG SIII MINI 2 year contract through MTN. Phone has been in for repair at least 4 times (Charging problem , System UI stopped). I don't download many apps. NEWS24 and WHATSAPP</p> <p>Each time lost photos, contacts, messages etc and phone was gone for at least a week and before first repair I kept logs of charging etc</p> <p>Browsing SAMSANG RSA Web site I see a 'CONTACT US' OFFER under product support:</p> <p> </p> <p>Product Support<br /> <br />Voice of Customer<br />Our customer service team is always willing to answer your proposal concerning Samsung Service. Your message will be promptly handled under the direct supervision of our executive management.</p> <p> </p> <p>Well I sent 4 or 5 emails (about a week apart) from there WEB site</p> <p>Firstly about my product experience</p> <p>Then about their lack of response (NOT PROMPT NOR SUPERVISED BY EXECUTIVE MANAGEMENT)</p> <p>I received prompt emails (escalating from senior consultant to managers to seniors(?) would contact me</p> <p> </p> <p>A consultant did contact me (took over a week) from my first email</p> <p>but no one else for the next three weeks</p> <p> </p> <p>Finally a senior executive contacted me</p> <p>SAMSUNG DO NOT COMPENSATE IN ANY WAY FOR BAD PRODUCT</p> <p>DO NOT OFFER EXPLANATION FOR POOR RESPONSE in spite of my saying I would post my experience on this site</p> <p> </p> <p>Obviously SAMSUNG is NOT CONCERNED ABOUT 'VOICE OF CUSTOMER'</p> <p>and</p> <p>SAMSUNG does NOT HAVE A PROMPT</p> <p> </p> <p>NOT SURPRISED TO SEE OTHER COMPLAINTS ON THIS SITE</p>