Samsung Signature Service, poor knowledge, poor service

I recently bought a Samsung Series 9 85" TV and was a little surprised at the fact that the people sent to deliver the TV said they do not take the packaging away an I would need to keep it for 14 days in case of an issue, they then proceeded to leave the box outside my garage entrance on their exit.

Note that your own description of the service taken from (https://www.samsung.com/za/support/signature-service/) states that removal of packaging is an option.

Further to this I was told I would be contacted by someone and mailed documents with respect to the additional 3 year warranty, this has not happened.

ON THE DAY WE VISIT YOU, WE WILL 1. Have a chat with you about how you’d like your new products installed and or setup and offer some advice if you need it. 2. Unpack your product and take the packing away (if so requested) for recycling (no need to fill up your recycling bin). 3. Connect all your devices together then tidy and run the cables in conduit if you have requested for this when booking your installation. 4. Demonstrate the main features of your new products we have installed and or setup for you. (refer to table for products where this is included)