PK
Pravesh K
1 reviews | Active since Feb 2014
04 Sept 2020, 14:59
Samsung Signature Service a Premium for terrible service
Another week gone by and still no resolution or communication on when my Signature TV is going to be fix.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
04 Sept 2020, 15:13Good day Pravesh
I trust you are well.
Kindly be advised that Samsung has approved to repair your unit under one-time warranty despite of the unit is out of warranty.
Service centre have ordered the parts and have recieved it. Samsung would like to apologise for the delay of the parts.
Regards
SamsungZA:
LZ
I trust you are well.
Kindly be advised that Samsung has approved to repair your unit under one-time warranty despite of the unit is out of warranty.
Service centre have ordered the parts and have recieved it. Samsung would like to apologise for the delay of the parts.
Regards
SamsungZA:
LZ
Samsung South Africa's reply04 Sept 2020, 15:13
Official
Good day Pravesh
I trust you are well.
Kindly be advised that Samsung has approved to repair your unit under one-time warranty despite of the unit is out of warranty.
Service centre have ordered the parts and have recieved it. Samsung would like to apologise for the delay of the parts.
Regards
SamsungZA:
LZ
I trust you are well.
Kindly be advised that Samsung has approved to repair your unit under one-time warranty despite of the unit is out of warranty.
Service centre have ordered the parts and have recieved it. Samsung would like to apologise for the delay of the parts.
Regards
SamsungZA:
LZ
PK
Pravesh K's updateReviewer Update
04 Sept 2020, 16:25Great, we back to saying the unit is not under warranty after I got Samsung Signature to verify that I have a 5 YEAR WARRANTY.
So now the new excuse is delay in parts, and last time it was sitting with the exchange department.
It seems like between the departments at Samsung no one seems to have any idea what is going on.
Would you please verify with Samsung Signature that the unit is indeed under warranty, you guys seem to believe you are doing me a favor which is definitely not the case.
So now the new excuse is delay in parts, and last time it was sitting with the exchange department.
It seems like between the departments at Samsung no one seems to have any idea what is going on.
Would you please verify with Samsung Signature that the unit is indeed under warranty, you guys seem to believe you are doing me a favor which is definitely not the case.
PK
Pravesh K's update04 Sept 2020, 16:25
Reviewer Update
Great, we back to saying the unit is not under warranty after I got Samsung Signature to verify that I have a 5 YEAR WARRANTY.
So now the new excuse is delay in parts, and last time it was sitting with the exchange department.
It seems like between the departments at Samsung no one seems to have any idea what is going on.
Would you please verify with Samsung Signature that the unit is indeed under warranty, you guys seem to believe you are doing me a favor which is definitely not the case.
So now the new excuse is delay in parts, and last time it was sitting with the exchange department.
It seems like between the departments at Samsung no one seems to have any idea what is going on.
Would you please verify with Samsung Signature that the unit is indeed under warranty, you guys seem to believe you are doing me a favor which is definitely not the case.