Samsung side by side fridge freezer disappointment

Wish there was a negative rating for samsung double door fridge freezers. Absolutely appalled at the after-purchase service let alone the quality of their fridges. I bought a double door side by side fridge freezer in December 2001 at Hirsch's Woodlands. By 2002 the fridge/freezer had stopped getting cold and woke up to find a puddle on my floor. I called customer service and they gave me steps to fix the problem. Little did I know that the same thing would happens again a couple if month after their 2year service warranty lapsed. How on earth does a fridge that costs nearly R30k break twice in two years. I called the service call centre again and was given same procedure to fix the fridge but this time the troubleshooting didn't work. I was told to call service centre at it was now out of warranty. I was told of a near R700 call out fee to be paid before they even come to my house to ASSESS the fridge. Months later after having this beautiful fridge (cupboard) staring at me I called customer service again and same troubleshooting was advised and didn't work. I asked for my complaint to be escalated because I had a reputable appliance repairs come fix the fridge to be told that the compressor was the problem and that a compressor shouldn't stop working after 2yrs as it's a part that should last at least 10years and that I should contact samsung again as it will be a costly repair and that some of the parts were not genuine original Samsung fridge parts which alludes to the fact that this fridge may have been repaired previously and then sold to ME as a brand new fridge. The response I got from the "escalation representative" left a lot to be desired. His tone was rude and condescending; certainly not what one would expect from a premium brand like Samsung. I was told there is nothing they can do and that I should fix the fridge out of my own pocket. This is by far the worst appliance I have ever bought and wish I had bought another brand. I have another fridge(fortunately) that I have had since 2013 and moved house 4 times with yet it still works and it cost me R4000(thank you Hisense). Samsung should be ashamed of themselves for selling bad quality products at exorbitant prices and then giving disgusting after-sales service to their customers.