Samsung should change their name to ****sung

In March 2022, I upgraded two mobile contracts. I received the Sasmung S22 Ultra phones and promptly followed the steps to claim my Samsung Buds Pro. Both were approved and I received the confirmation emails in this regard.

To date, I have only received 1 x pair of Samsung Buds. I have tried to contact the Samsung Promotions Department but the nobody answers - the irony... a brand that prides itself as a leader in smartphones, cannot pick up a call from a customer.

I sent through an email and received no response.

I contacted Samsung directly and was directed back to a Promotions Department which needed to direct me to another Promotions Department because nobody was able to assist.

I have dealt with mediocre service from many brands but Samsung comes out one of the worst.

Their service is useless. Stay away from junk and get yourself an iPhone. It was the best eight years of ownership and now I'm stuck with six weeks of ****sung and their false promises of sending my Buds.