Samsung shocking customer service and zero communication

I bought the most expensive computer screen money can buy from Samsung, which was then delivered broken on 25th November. I reported that it was broken immediately on unpacking the screen. It's been a week and a half, multiple emails that get ignored and a standard response saying they are waiting for 'logistics' to give feedback. Totally unacceptable service. I can't even take it in to a Samsung store. Terrible communication and no-one actually making a plan. Added to this it's almost impossible to speak to a team leader who can escalate the issue. I'll never be supporting Samsung as a brand ever again! I needed this monitor for work purposes and leave soon on holiday with the matter still unresolved.