WV
Werner V

1 reviews | Active since Mar 2009

23 Mar 2016, 13:25

Samsung Shocking After Sales Service

Samsung as a brand has somehow captured my imagination and up to now it has been my aspiration to have many Samsung products in my home including a 55 inch curved screen TV. I have also recently looked at a new Samsung fridge.... That was until my 6 month old Samsung Galaxy 2 Smartphone stopped charging and it was returned to Samsung for repairs. The phone has been with Samsung for 5 weeks now and despite promises of it being completed it has not been. Takealot was so generous to offer me a refund but I want the phone repaired.<br> <br> So people before buying any Samsung product just be aware that you run the risk of zero after sale service. Samsung you are an enormous disappointment. I will think carefully before buying any Samsung product again

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Mar 2016, 13:55
Official
Hello wvivier,

Hello Werner Vivier

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ***
Regards