EL
Elizabeth L
1 reviews | Active since Nov 2022
22 Nov 2022, 18:38
SAMSUNG SHOCKER!
What a shocking experience with Samsung! My oven has been faulty since September and I have had zero joy with numbers of customer service agents who commit to solving my challenge and never get back to me. Last Friday alone, I spoke to three different agents. My oven is but a year old. Dear Samsung team, you try and cook for a family with an oven that has a faulty thermostat. And then, as per your call close out procedure, your call centre agents ends our calls with 'Thank You for choosing Samsung'. Have you not listened to my customer complaint? I will never buy Samsung again!
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Samsung South Africa's replyOfficial
22 Nov 2022, 18:39Good evening Elizabeth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Samsung South Africa's reply22 Nov 2022, 18:39
Official
Good evening Elizabeth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN