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Anthony C
1 reviews | Active since May 2023
24 May 2023, 18:58
Samsung shame on you
I purchased a new Samsung S23+Ultra via a Vodacom contract with an offer underwritten and widely advertised by Samsung to receive a free tablet with my purchase. Little did I know that Samsung would never honour this offer. Complaints to Samsung directly and via Vodacom have just resulted in more empty promises. What a disappointment, having been a Samsung fan over the past two decades, I can't remain a fan any longer.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
24 May 2023, 18:59Good day Anthony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply24 May 2023, 18:59
Official
Good day Anthony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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Anthony C's updateReviewer Update
24 May 2023, 19:09I note your automated reply, but I'm doubtful that the service will improve. I've learned from the Samsung corporate that each customer is just a number and shouldn't be expected to be treated as anything special. Deeply disappointed...
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Anthony C's update24 May 2023, 19:09
Reviewer Update
I note your automated reply, but I'm doubtful that the service will improve. I've learned from the Samsung corporate that each customer is just a number and shouldn't be expected to be treated as anything special. Deeply disappointed...
Samsung South Africa's replyOfficial
25 May 2023, 08:47The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM
Samsung South Africa's reply25 May 2023, 08:47
Official
The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM
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Anthony C's updateReviewer Update
28 May 2023, 11:16More empty promises....
Not a call nor email since the apparent escalation. Today is 28th May 2023, the saga started 4 March when my claim was initiated. I'm simply appalled by the ineptitude and lack of service.
Not a call nor email since the apparent escalation. Today is 28th May 2023, the saga started 4 March when my claim was initiated. I'm simply appalled by the ineptitude and lack of service.
AC
Anthony C's update28 May 2023, 11:16
Reviewer Update
More empty promises....
Not a call nor email since the apparent escalation. Today is 28th May 2023, the saga started 4 March when my claim was initiated. I'm simply appalled by the ineptitude and lack of service.
Not a call nor email since the apparent escalation. Today is 28th May 2023, the saga started 4 March when my claim was initiated. I'm simply appalled by the ineptitude and lack of service.
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Anthony C's updateReviewer Update
09 Jun 2023, 15:30I have received the promised tablet and am delighted with the quality of the product. It took forever and meant some fighting, but I now have it.
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Anthony C's update09 Jun 2023, 15:30
Reviewer Update
I have received the promised tablet and am delighted with the quality of the product. It took forever and meant some fighting, but I now have it.