1 reviews | Active since Nov 2011
Samsung setting the trend with False Promotion promises
You know, I find it absolutely despicable that Samsung promises their clients free gifts on promotions such as on Black Friday Deals and then come up with BS excuses to not fulfill your promise. I was offered a free tv with the purchase of my Note 20 on Black Friday. To make it as bigga inconvenience as possible, you force your customers to register for these supposed "free gifts" via the app, and then you have to submit all kinds of documents such as TV license & copy ID's etc. Done so under ***. Now I'm being told that I do not qualify because the license is not in my name, but in my wifes. Absolute ******* BULL**** excuses such as the tv license has to be in my name. My wifes name does not suffice. If you ask me, this is strategically planned and a very clever way of Samsung getting out of fulfilling the promise of free gifts to their customers. These are clever marketing schemes thought by your smartass marketing execs in boardrooms just to work on your bottom line profits. For a long time now customers have been complaining about these **** offers to lure people to take contracts and then have to put up with this nonsense. I've been supporting Samsung for 22 years. This is how you treat your customers, loyal customers who pay a crazy premium for your flagship devices but we get this ass sucking promises. From now on, I'll rather buy a frikkin Huawei or even an iphone, you just as ****** ridiculously priced as iphones. And I'll rather go back to buying Sony appliances or even buy a Hisense TV's from now on. You are *********** your struggling customers in an struggling economy & this is leaving a bad taste in the mouth of many of your customers. All you need to do is look at the amount of complaints on HelloPeter. I've already Tweeted about this and next is Facebook.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
